Episode 90: Communicating Effectively With a Remote Workforce with Jane Friddell

By Kelly Barner | November 9, 2022

There have been many changes over the last few years, not the least of which are the channels we use for communication. And while there has been a proliferation of digital options, hard copy will never completely go away. In fact, as it becomes a subset of all communications, hard copy shipments become more important – and carry more weight – than ever before. 

In this episode of The Sourcing Hero podcast, Host Kelly Barner welcomes Jane Friddell. Jane is a Vertical Market Manager at Pitney Bowes, a tech company best known for its postage meters and other mailing equipment and services.


In this conversation, Jane talks about some of the changes she has observed – some of which are likely to last while others fade:

  • The biggest communications challenges companies needed to overcome as their workforces went – and in some cases stayed – remote
  • Which new communications practices/habits will fade away and which are here to stay
  • The challenges that exist for workers that have to communicate in hard copy with companies, customers, and suppliers
  • The importance of hard copy tracking and audit capabilities in a data-driven world


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